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Title Broken bottle second time
Posted by k**** (ip:)
  • Rate 2points  
  • Date 2020-02-05
  • Recommend Recommend
  • View 696
First time I ordered the bottle was broken and leaking. I thought it must have been a one time thing so i didn't give any feedback.

Today I received my second bottle and the pump is not working at all. Tried pumping it over 30 times and nothing comes out.

It's an amazing product, otherwise I wouldn't be repurchasing. reduces redness and helps a lot with breakouts. But what is the use of a great product if I can't use it properly when every time I order the bottle is broken. I really love this product but I would like to be able to trust the manufacturing quality.

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  • PURITO 2020-02-05 3points
    Modify Delete Comment
    Spam Hi, it's Amy from PURITO.
    We are so sorry about the inconvenience you've experienced. We've contacted our container manufacturing company, and they apologized for their mistake.
    We're sincerely sorry again to disappoint you. We'd like to send you our products, so please leave your information(full name, address, phone number+national code) and two products of your choice if you'd like to receive them.
    And thank you for letting us know about this issue.
    We will pay special attention to make better products without any defects.
  • k**** 2020-02-05 0points
    Modify Delete Comment
    Spam Hello Amy, thank you for your quick reply.
    It is assuring to hear that the manufacturer has been informed of these issues. As I would love to in the future continue using my favourite serum without worry.
    It is a very considerate offer, though I'm not sure if I would like to publicly share all of my contact information here in the reply box. If there is perhaps another way to inform you?
    Thank you for your time.
  • PURITO 2020-02-06 5points
    Modify Delete Comment
    Spam Hi, here is my email address: Please kindly send an email to share your personal information.
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